Khela VIP's Privacy Policy

Khela VIP collects various types of information to deliver its services properly. A detailed breakdown is provided below:

a) Information Collected at Registration

• Full name and date of birth.
• Mobile number and email address.
• Permanent address and district.
• National ID number (for age verification purposes).
• Preferred payment method (bKash / Nagad / Rocket number).

b) Automatically Collected Information

• IP address and device information.
• Browser type and operating system.
• Usage time and activity logs while on the platform.
• Gaming history and transaction records.
• Information from cookies and similar tracking technologies.

c) Verification Information

As part of the KYC process, we may collect scanned copies of your national ID or passport along with a selfie photo. This information is used solely for identity verification and financial security purposes.

Khela VIP uses the information it collects for the following purposes:

• Account Management: For registration, login, and account verification.
• Service Delivery: Managing gaming services, payment processing, and withdrawals.
• Security Assurance: Prevention of fraud and fraudulent activities.
• Customer Support: Resolving your issues and answering your questions.
• Promotional Communications: Updates on bonus offers and new games (with your consent only).
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: Analytics to enhance and improve the platform experience.

Khela VIP uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences (language, game settings).
• Analytics Cookies: To monitor platform usage and drive improvements.

You can manage cookies through your browser settings. Please note, however, that disabling essential cookies may cause certain platform features to not function properly.

Khela VIP never sells your personal information to third parties for commercial purposes. However, information may be shared in certain circumstances:

• Payment Provider: Mobile banking providers such as bKash, Nagad, and Rocket for transaction processing.
• Game Provider: International game studios may access gameplay data, but not personal information.
• Law Enforcement: Disclosure of information under government order or legal obligation.
• Third-Party Analytics Tools: Anonymized data is used to improve service quality.

To protect your information, Khela VIP applies the highest industry-standard security measures:

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• PCI DSS Compliance: Payment information is stored in accordance with international standards.
• Firewall & DDoS Protection: Servers are protected against external cyber attacks.
• Regular Security Audits: Audited by independent cybersecurity experts.
• Staff Training: All our staff are trained on data privacy practices.

Please note — no method of transmission over the internet is 100% secure. We make every effort to protect your data, but in the event of a security breach, we will notify you promptly and take all necessary steps.

How long we retain your information depends on the type of data and the purpose for which it was collected:

• Active Account Data: For as long as your account remains active.
• Closed Account Data: Up to 5 years after account closure (as required by law).
• Transaction Records: 7 years (as required by financial law).
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Customer Support Contact: Up to 2 years after the last contact.

Regarding your personal information at Khela VIP, you have the following rights:

• Right to Access Your Information: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your information be deleted under certain circumstances.
• Unsubscribe from Promotional Communications: Option to opt out of marketing messages.
• Right to Lodge a Complaint: The right to object to how your data is handled.

To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.

Khela VIP is strictly for users aged 18 and above. We do not knowingly collect any information from individuals under the age of 18.

If we become aware that a minor is using our platform, their account will be immediately closed and any collected data will be deleted.

If a parent or guardian becomes aware that their child is using our platform, please contact our support team immediately.

Khela VIP may update this Privacy Policy from time to time. For significant changes, we will notify you through the following channels:

• A clear notification will be displayed on the platform.
• A message will be sent to your registered email or mobile number.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes will be considered your acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

For any questions, complaints, or information requests regarding the Privacy Policy, please contact us:

To learn more about our Privacy Policy or to contact our Terms and Conditions Visit the relevant pages to read more.